Capture both Application and Plugin Logs

Adjust Log Level to <As requested by the Support Team>, then reproduce issue. Make sure to change Log Level to INFO after you have captured logs.

Go to Admin Operations.
- Select Change Log Level for Operation Name.
- Enter flexagon for Logger Name,
- Select <As requested by the support team> for Log Level.
- click Submit
Please Provide time that you reproduced the issue so we can find it in the logs easily
Capture application logs (Admin Operations - View & Download Logs), use Download Last 24 hour logs button. You can attach download zip with Ticket.

Then set the logging level back to info.

Go to Admin Operations.
- Select Change Log Level for Operation Name.
- Enter flexagon for Logger Name,
- Select INFO for Log Level.
- click Submit

Provide screenshots of the Summary and Steps tab. See the examples below.

Provide plugin logs as text file. Click on the Plugin Logs link.

Now click on the Download button, save the file locally and then upload to the ticket or attach it to an email reply.