- Provide all server logs including flexdeploy*, gc*, localhost* and catalina.out files.
- The easiest way to get them is through the UI, but you could also get them from the server itself.
-

- Also, indicate the exact time of the issue in your response to support ticket.
- Provide output of following 3 commands.
Troubleshooting articles
Capture logs for application issues
Requesting logs for general application issues with Tomcat application server. Provide all server logs including flexdeploy\ , gc\ , localhost\ and ca
Requesting logs for general application issues with Tomcat application server.