> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flexagon.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Capture HAR file for slow page load, issues with SSO login, or Load Balancers

> If you are having issues with redirect loops, slow loads, or issues logging in with SSO, capturing a HAR file will allow Flexagon to see where your br

If you are having issues with redirect loops, slow loads, or issues logging in with SSO, capturing a HAR file will allow Flexagon to see where your browser is trying to go and help us to understand what is going on.

Use Google Chrome to capture a HAR file.

Open an incognito tab. (1) Do not navigate.

Press ***F12*** to open Dev Tools.

Click ***Network***. (2)

Make sure that ***Preserve log*** is checked (3)

Make sure that the record button shows Red, indicating it is ready to record. (4)

Navigate to FlexDeploy and replicate the problem.

Press the ***Escape*** key to stop an infinite redirect loop if you are experiencing one.

Click the ***export HAR*** button (5) and attach the har file to your support ticket.

![Image](https://mintcdn.com/flexagon-llc-ce77a95c/NkeZh5D-Nf8j_WaD/images/fd111/12596425334.png?fit=max\&auto=format\&n=NkeZh5D-Nf8j_WaD\&q=85\&s=4ea5459362289fc08d610c93c77dfa57)